FAQs

Can I make a booking over the phone?

Yes, please call our friendly reservations team at 0161 7511 412.

What modes of public transport are close to the hotel?

7 min walk to Piccadilly Train station, 14 minute to Victoria Train Station, 30 min drive to Manchester Airport.

I haven't received my booking confirmation email. What should I do?

Please email our friendly reservations team at Reservations@mercuremanchester.co.uk

How can I find my invoice?

You will receive invoice upon check out. Please also ask for invoice on check-out, request physical invoice or electronic via email.

What is a group booking? And how do I book one?

Any bookings of 9 or more rooms is considered as a group booking. Special rates, cancellation terms and T&Cs apply. Please reach out for a quote at UK3CROBusinessGroups@Jupiterhotels.com

Can I pay for my booking once I arrive at the hotel?

Yes, Please choose POA (pay on arrival) method

I have business booking query, who do I contact?

For a group quote, please reach out at UK3CROBusinessGroups@Jupiterhotels.com , for Meetings & events at Events@mercuremanchester.co.uk

What time do I need to checkout by?

Check out is 11am

Can I extend my checkout time?

Yes, please note it is subject to availability. The charge is £10 per hour for late checkout.

What Is the earliest time I can check in for?

The check in time is 3pm. Please note it is subject to availability. Early check in from 11am – £10 per hour.

How can I make an accessible room booking?

Yes, please choose accessible room on reservation

How do I extend my booking?

Please let our reception know or if you have booked through Booking.com, please just click extend on the booking platform.

How do I shorten my booking?

Yes, it is subject to your cancellation policy. please cancel through website or relevant booking site.

Can I make a booking for someone else?

Yes , please amend the name on the booking before arrival.

Can I bring my pet?

Mercure Manchester Piccadilly Hotel does not allow pets, except assistance dogs.

What breakfast options do you have?

Please check out menu on the website https://www.mercuremanchester.co.uk/manchester-restaurant/

Do you have gluten free menu items?

Yes. Please check out menu on the website https://www.mercuremanchester.co.uk/manchester-restaurant/

What dinner options do you have?