Get to know your new GM
31 July 2018
The Manchester Piccadilly Hotel welcomes a new General Manager, Sharon Laycock. Here we find out her interests, background, and what drives her.
Sharon, let’s get to know you, tell us a little bit about yourself… I’m a mum to my lovely daughter, my world, Ellie-Mae. I love to keep myself busy, I love laughter and like to think I am a very positive person. When given any mission, either in my personal life or work life, I give 100%, I have been told I am relentless on more than one occasion, so watch out!
Why did you decide to work in hospitality? College wasn’t for me. I had been working weekends to earn money as a Room Attendant at the Bolton Moat House; I saw a career opportunity and took the decision to go full time, so it kind of happened by accident to be honest. I really haven’t looked back. Hard work and determination has seen me climb the career ladder to where I stand today.
What have you always enjoyed about the hospitality industry? I love the ability to make a difference to someone’s life each and every day, be it guests or my team.
Which is most important to the Mercure Manchester Piccadilly – mission, core values or vision? I guess all three. My aim is to be number one at what we do for our guests, and create a working environment that will set us apart from the rest.
You have worked for several companies; what do you feel is unique about Mercure Manchester Piccadilly? The Mercure Manchester Piccadilly hotel holds so much history. We have one of Manchester’s longest serving employees, Paul Costello, who has rubbed shoulders with many a legend over the years; the International Suite, one of the North West’s largest conference / event facility; the panoramic views from our LEVEL 3 overlooking Piccadilly Gardens and the city; and of course the team, our team make it happen.
What do you enjoy most about your job? Each day is different and full of opportunity, no two days are ever the same. I love to see people develop and being a part of that journey.
What are the most challenging issues you are facing in your current job? I like to call them opportunities… we face them every day in this industry… it is what drives me and gets me out of bed every day at 5am!
What is the best compliment you’ve ever received? You are an inspiration!
What are your greatest strengths and weaknesses? Strengths, I think my colleagues would say I am a motivator. Weaknesses, you have to be fast to keep up with me!
What is the single best quality you believe your employees can possess? Passion!
What advice would you offer to those who want to progress within the hospitality industry? Do it. Put your heart into it and you will have a rewarding long term, and exciting, career. The opportunities are endless.
What are you most proud of? Appointment of General Manager at the Mercure Manchester Piccadilly Hotel; and being Awarded Mentor of the Year 2015 MHA Association.
Who are your role models or mentors? I have been very lucky to work with so many amazing GM’s across the North West, I couldn’t possibly separate them.
What are your plans for the future? Initial plans, to put Mercure Manchester Piccadilly on the Manchester map as one of the best hotels in Manchester – watch this space!